1)   Easy-CSS 1.01
For Easy Customer Service and Support. This software manages the customer requsets, based on a contract base or not. The request may be serviced via phone, using the help desk, or by thechnicians. An Outlook like calendar helps all the scheduling.
customer, Technician, customer service, customer request, schedule, appointment, knowledge base, crm, contract, help desk,

 2)   Boldchat Operator Client .NET 2.31
Chat with visitors on your web site. Great for sales and customer service chats. See all visitors on your web site. Initiate chats with visitors. Customize your chat window with your logo, colors, etc. Display a chat button showing your availability.
web site chat, web chat, live chat, sales chat, support chat, customer chat, visitor chat, live help, customer service, online chat,

 3)   Request Tracker 3.1
For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.
help desk, call center, helpdesk, workorder database, CRM, KMS, customer relations management, customer resource management, resource management, customer service,